Jacksons Home & Garden specializes in luxury outdoor living and home essentials. Our collections include premium patio furniture, pottery and fountains, grills and smokers, designer outdoor dining, fireplaces and gas logs, custom silk florals, and curated home décor. While our online catalog is expanding throughout 2026, our Dallas showroom offers immediate access to our complete inventory.

Browse Our Store above to explore our departments, or plan your visit.

Yes! Jacksons Home & Garden has a brick-and-mortar retail store in Dallas, Texas. You can shop our full assortment, see products in person, and get expert guidance from our knowledgeable team. Plan your visit.

We're excited to announce that online shopping with local pickup and delivery options is coming soon to jacksonshg.com. Dallas-area customers will soon be able to browse our curated collections online and choose convenient pickup at our showroom or white-glove delivery to your home.

Yes! Physical gift cards are available for purchase at our Dallas retail store. Digital gift cards are not currently available and cannot be used for online purchases.

Yes! Well-behaved dogs are welcome to accompany you in our Dallas showroom and garden center.

Yes! Gift wrapping is available at our Dallas retail store and can also be added to gift registry purchases.

Yes! We have knowledgeable horticulturists in our plant nursery who provide:

• Expert guidance on selecting, arranging, and caring for plants
• Product recommendations for seasonal plants, native Texas plants, soil, fertilizers, and pottery
• Styling advice for creating thriving indoor and outdoor plant displays

Visit our garden center for personalized advice and assistance.

Plan your visit

Yes! At our Dallas retail store, we offer a curated selection of premium patio furniture, including lounge sets, dining ensembles, and outdoor seating. See brands. Our patio furniture department also provides:

• Covers and protective accessories to keep your furniture looking beautiful
• White-glove delivery and assembly for Dallas–Fort Worth customers
• Expert guidance on choosing, arranging, and caring for your outdoor furniture

Visit us in store to see our full selection, test comfort, and receive personalized recommendations from our team.

Yes! We carry a curated selection of high-end grills and smokers at our Dallas retail store. See brands. Our grill department also offers:

• Accessories, tools, and replacement parts to support your outdoor cooking setup
• Complimentary delivery, professional assembly, and old grill haul-off for Dallas–Fort Worth customers
• Expert guidance to help you select the best grill or smoker for your needs

Visit us in store to explore our selection and receive personalized recommendations.

Yes! Our expert team provides professional gas log installation and guidance on:

• Selecting the right gas logs for your fireplace
• Proper sizing and venting for safety and efficiency
• Styling advice to enhance your indoor or outdoor space
• Installation services are available for Dallas–Fort Worth customers
• Answer questions about maintenance and ongoing service

Contact us

Yes! We provide gift registry consultations and support for weddings, housewarmings, and special occasions. Visit our Dallas retail store for assistance. Gift Registry

Yes, these items are eligible for local pickup and delivery within the Dallas–Fort Worth area.

If you live in the Dallas-Fort Worth area, contact our Dallas retail store to ask about our local delivery options. Contact Us

Yes! Dallas–Fort Worth customers receive complimentary delivery, professional assembly, and old grill removal when purchasing any grill or smoker.

Yes! In the Dallas–Fort Worth area, we provide white-glove delivery for premium patio furniture, grills, and smokers. This includes careful handling, unboxing, and assembly. For deliveries outside DFW, white glove service may be available through select freight carriers for an additional fee.

We ship within the contiguous United States only. We do not ship to PO boxes, APO/FPO/DPO addresses, Alaska, Hawaii, U.S. territories, Canada, or international destinations.

We're excited to begin our online shopping experience with our curated collection of designer Erin Ashe Placemats. This is just the beginning—we're expanding our online catalog throughout 2026 to include pottery, patio furniture, planters, grills, and more from our showroom. Shop Erin Ashe Placemats

Most orders are processed within 2 business days (Monday–Friday, excluding holidays). Orders placed after 12 PM CST begin processing the following business day. Larger or specialty items, such as patio furniture and grills, may ship directly from the manufacturer and require additional processing time.

Smaller items typically ship via ground service and may arrive within 7 business days after processing. Larger or specialty items may take longer. Arrival depends on the size and destination of your order. Estimated delivery dates are provided at checkout. Delivery may be affected by carrier delays, weather, or holidays. Jacksons Home & Garden is not responsible for delays caused by these events.

Shipping costs are calculated at checkout based on item size, weight, and destination.

We partner with UPS, FedEx, and local freight carriers depending on item size and destination:

• Smaller items ship via ground service
• Larger items ship via freight and may require appointment scheduling
• Delivery estimates are approximate. Jacksons Home & Garden is not responsible for delays caused by carriers, weather, or holidays.

Unused items may be returned within 30 days of purchase. Items must be unused, unwashed, in original packaging, and with tags attached. Jacksons Home & Garden reserves the right to refuse a refund if an item shows signs of use or is not in its original packaging with tags.

Refunds are issued to the original payment method. Purchases made by check require a 12-day holding period.

Final sale items:

• Special orders
• Clearance or “as-is” merchandise
• Seasonal décor
• Painted concrete items
• Rugs, pillows, and plants

Unused items may be returned within 30 days of delivery. Items must be unused, unwashed, in original packaging, and with tags attached. Jacksons Home & Garden reserves the right to refuse a refund if an item shows signs of use or is not in its original packaging with tags.

To initiate a return, contact us via our website to open a ticket. Refunds are issued after the returned item is received and inspected (typically 5–7 business days).

Return shipping costs:

• Customers pay return shipping for change-of-mind or buyer’s remorse returns
• Jacksons Home & Garden covers return shipping for damaged, defective, or incorrect items (follow our policy instructions for proper processing)

Yes. Bring your item and proof of purchase (order confirmation email or packing slip) to our Dallas retail store within 30 days. Items must meet return eligibility requirements to qualify for a refund.

Inspect your order immediately upon delivery.

• Visible freight damage: Note it on the delivery paperwork before signing and consider refusing delivery
• Damage discovered after delivery: Contact us via the website within 48 hours and retain all packaging. Photos may be required for investigation.

For defective items under normal use within 30 days of delivery, we provide a prepaid return label and offer a replacement or refund. Photos may be required for investigation.

For standard in-stock items, contact us as soon as possible. Once processing or shipping begins, changes may not be possible. Special orders, made-to-order items, and final sale items cannot be changed or canceled.

• Monday–Friday: 10 AM – 6 PM
• Saturday: 9 AM – 6 PM
• Sunday: 12 PM – 5 PM

• Retail store: Visit or call (214-350-9200) our Dallas retail location during store hours, or submit a contact form via our website: www.jacksonshg.com/pages/contact
• Online orders: Contact us via our website: www.jacksonshg.com/pages/contact Monday–Friday, 9 AM – 5 PM CST