Returns and Exchanges Policy
At Jacksons Home & Garden, your satisfaction is our priority. Please review our policy carefully based on how your purchase was made.
1. IN-STORE PURCHASES
Returns & Exchanges:
Returns & Exchanges:
- Returns and exchanges must be made in person at our Dallas retail location within 30 days of purchase.
- Please bring your original receipt or proof of purchase.
- Items must be unused, in original condition, and in original packaging or with tags attached.
- Refunds will be issued to the original payment method. Cash refunds require a receipt.
- Purchases made by check will have a 12-day holding period before refunds are processed.
Non-Returnable Items:
The following are final sale and cannot be returned or exchanged:
- Special orders
- Clearance or "as-is" merchandise
- Seasonal décor
- Painted concrete items
- Rugs, pillows, and plants
2. ONLINE PURCHASES
Inspecting Your Delivery:
- Please inspect your package upon delivery. If you notice damage to the packaging or product, take photos and contact us via the website within 7 days so we may open a ticket.
- Should your item arrive damaged, we’ll guide you through the carrier claim process and ensure a replacement or refund is arranged as quickly as possible.
Returns & Exchanges (Online Purchase)
- Unused items may be returned within 30 days of delivery for a refund to your original payment method.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Returns may be declined if items show signs of wear, dirt, damage, or are missing original packaging.
- Refunds will be issued once we receive and inspect the returned item. Please allow 5–7 business days for processing after we receive the item.
Please note: Returns may be declined if items show signs of wear, dirt, damage, or missing original packaging.
Quality Guarantee:
If an item is found to be defective under normal use within 30 days of delivery, please contact us via the website so that we may open a ticket. We will ask for you to provide the order number and photos documenting the issue. We will provide a prepaid return shipping label and either replace the item or issue a full refund, depending on your preference.
Returning by Mail (Online Purchases Only)
- To initiate a return or exchange, please contact our us via the website and include your order number to open a ticket.
- Customers are responsible for return shipping for buyer’s remorse or change-of-mind returns. If an item arrives damaged or incorrect, we will cover the return shipping costs and assist with the replacement or refund.
- Refunds will be issued after inspection at our warehouse confirms eligibility
Returning In-Store (Online Purchases)
- Bring your online purchase and proof of purchase (order confirmation email or packing slip) to our Dallas retail store within 30 days of delivery.
- Items must be unused, unwashed, and in original packaging with tags attached.
Non-Returnable Items (Online Purchase)
The following items are final sale and cannot be returned or exchanged:
- Special orders
- Clearance or "as-is" merchandise
- Seasonal décor
- Painted concrete items
- Rugs, pillows, and plants
Damaged or Defective Items
Retain your proof of purchase, as it is required for all warranty or claim requests.
Items returned without proof of purchase may not be eligible for return, exchange, or warranty support.
Order Changes & Cancellations
- Special orders, made-to-order items, and final sale items cannot be changed or canceled after purchase.
- Standard in-stock items: If you would like to change your shipping address, quantity, or item, please contact us as soon as possible at [insert contact info]. Once processing or shipping has begun, we are unable to make changes.
Contact Us
In-store Purchases: For returns, exchanges, or assistance:
- Visit our retail store in Dallas, Texas
- Monday–Sunday, 10 AM–5 PM CST
Online Purchases: For returns, exchanges, or assistance:
- Contact us via the website to open a ticket, www.jacksonshg.com/pages/contact
- Monday–Friday, 9 AM–5 PM CST